What sort of information do we collect and why?
We collect your personal information to get a better understanding of your needs, so we can provide you with the best service possible. The information we collect will depend on your relationship with us. It may include your name, address, contact details.
We will not collect sensitive information such as tax numbers, drivers licenses, health and medical history, personal beliefs, racial or ethnic origin.
Photographs or videos may be taken on specific projects such as case studies, and used only with your written consent. You can withdraw your consent at any time.
How is your personal information collected?
In most cases, we collect your personal information directly from you or organisations that you have given us permission to contact. We might obtain the information verbally, in writing or electronically via email or our website. For more information about using our website, see our Disclaimer Statement.
Who do we share your personal information with?
We do not share your personal information. If we do, for the purposes of providing a better service or third-party service to you, we will ask for your consent.
There are times when we are legally required to disclose information we hold about you or your family without your consent, for example when someone’s safety is at risk.
If your personal information needs to be transferred outside of Australia, it will only be for reasons directly related to providing the service and only with your written consent.
What happens if you do not want to share your personal information with us?
If you are requesting a service from Transform LogiQ and you do not provide us with your personal information, we may not be able to provide you with our services.
How secure is your personal information?
Transform LogiQ considers the security of your personal information a priority and has measures in place to protect it from misuse, modification, unauthorised access or disclosure. Electronic data is stored in a secure network which is password protected. Staff may only access the data required to do their job.
If your service or relationship with us ends, we will archive, destroy or permanently de-identify your personal information following the records management rules set by law and our funding contracts.
Can you access and correct your information?
We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up to date. If you believe your personal information held by us is inaccurate or incomplete, please contact us to let us know. In most cases, we will correct your information immediately. There may be times we are not able to correct your personal information as you have requested. If this is the case, we let you know our reasons and will note your request on our records.
If you would like a copy of your personal information, please send a request to us in writing so we can confirm your identity. You can do this by email, mail or fax. If we cannot give you access to your information, we will explain the reason in writing.
Please contact us if:
- You have an enquiry about how we have managed your personal information;
- You wish to access the personal information we hold about you;
- You no longer want us to contact you for marketing purposes;
Transform LogiQ Pty Ltd
PO Box 115 Rozelle NSW 2039
Phone: 1800 512 214
What will happen if I make a privacy enquiry?
Once we have received your privacy enquiry, we will contact you within 5 business days to discuss it with you. We may need up to 30 business days to investigate and resolve your privacy enquiry.
If you are not satisfied with how we handled your privacy enquiry, you may write to the Office of the Australian Information Commissioner by phoning 1300 363 992 or lodging an online complaint through oaic.gov.au